Privacy Policy

Website: www.altiushp.ca
 

 

1. Introduction

At Altius Health & Performance, your privacy matters. We are committed to protecting your personal information in compliance with the **Personal Information Protection and Electronic Documents Act (PIPEDA)** and applicable Canadian privacy laws.

This policy explains how we collect, use, and protect your information when you visit our website, book appointments, or access our services.
 

 

2. Information We Collect

When you use our services or website, we may collect:

* **Contact Information**: Name, email, phone number, address.

* **Health Information**: Medical history, assessments, treatment notes (collected for clinical purposes only).

* **Payment & Insurance Information**: Billing details, insurance provider information, claims documentation.

* **Technical Information**: IP address, browser/device type, and browsing behaviour via cookies, Meta Pixel, and Google Analytics.
 

 

3. How We Use Your Information

We use your information to:

* Provide clinical, rehabilitation, and performance services.

* Book and confirm appointments.

* Process payments and insurance claims.

* Communicate appointment reminders, updates, or relevant clinic information.

* Analyze website traffic and improve online experience.

* Deliver targeted ads through **Meta (Facebook/Instagram)** and other platforms.

* Comply with legal and regulatory obligations.
 

 

4. Tracking, Cookies & Third-Party Tools

We use cookies and tracking technologies, including:

Google Analytics: Helps us understand website traffic and visitor behaviour.

Meta Pixel: Allows us to deliver personalized ads and measure the effectiveness of campaigns.

These third parties may collect or receive information about your activity on our website and use it to provide measurement services and targeted advertising.

You can opt out of personalized advertising by adjusting your browser settings, managing cookies, or visiting:

Google Ads Settings https://www.google.com/settings/ads

Meta Ad Preferences https://www.facebook.com/ads/preferences
 

 

5. Sharing of Information

We do not sell your information. We only share personal information when necessary to:

* Process payments or insurance claims.

* Provide healthcare services (with your consent).

* Support analytics and advertising through Google and Meta.

* Meet legal or regulatory requirements.
 

 

6. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. Access to health records is limited to authorized staff.

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7. Data Retention

We keep personal health information in compliance with healthcare regulations, typically for 10 years from the date of your last visit**, or longer if required by law.
 

8. Your Rights

You have the right to:

* Request access to your personal information.

* Ask us to correct or update your records.

* Withdraw consent for certain uses (subject to legal or contractual obligations).

* File a complaint with the **Office of the Privacy Commissioner of Canada** if you believe your rights are not respected.
 

9. Contact Us

If you have questions about this Privacy Policy, please contact:

 

 

Altius Health & Performance

1938 – 152 Street, Suite 200

Surrey, BC, V4A 4N6

Email: info@altiushp.ca