ICBC Rehabilitation in South Surrey: What to Expect at Altius Health & Performance

If you've recently been in a motor vehicle accident, the last thing you need is uncertainty about your recovery. You may be dealing with neck pain, back stiffness, headaches, or reduced mobility, and you need a clear path forward. At Altius Health & Performance in South Surrey, we specialize in ICBC rehabilitation, and our multi-disciplinary team is built to help you recover faster and more completely than a single-practitioner clinic can.

Here's exactly what happens when you walk through our doors for the first time.

You Don't Need a Referral

One of the most common misconceptions about ICBC rehabilitation is that you need a doctor's referral before you can start treatment. You don't. You can book directly with us, and we'll handle the ICBC paperwork on your end. If you have an active ICBC claim, you're eligible for treatment, and there's no out-of-pocket cost to you. We bill ICBC directly.

If you don't yet have a claim number, that's fine too. We can guide you through the process and help you get started.

Your Initial Assessment

Your first visit begins with a thorough assessment. Depending on your injuries, you'll meet with one or more of our practitioners, which may include a chiropractor, physiotherapist, registered massage therapist, kinesiologist, or osteopath. This isn't a rushed 10-minute check-in. We take time to understand what happened, where you're hurting, how it's affecting your daily life, and what your recovery goals are.

We use objective testing and clinical evaluation to identify the root cause of your symptoms, not just the surface-level pain. This assessment forms the foundation of your treatment plan.

The ICBC Care Pathway: Why Multi-Disciplinary Matters

At Altius, most ICBC patients are enrolled in what we call the Care Pathway. Instead of seeing just one type of practitioner, your care team works together across disciplines. For example, a typical Care Pathway patient might see a chiropractor for spinal alignment, a physiotherapist for movement restoration, a registered massage therapist for soft tissue work, and a kinesiologist for active rehabilitation and strengthening.

This integrated approach means your practitioners are communicating with each other about your progress — adjusting your plan in real time rather than working in isolation. It also means you get more comprehensive care under one roof, fully covered by ICBC.

What to Bring to Your First Visit

Keep it simple. Bring your ICBC claim number if you have one, a piece of government-issued ID, and any imaging or medical reports related to your accident. Wear comfortable clothing that allows your practitioner to assess the affected areas. If you're unsure about anything, our front desk team is happy to walk you through it when you call to book.

How Long Recovery Takes

Every case is different, and we won't make promises we can't support with evidence. What we will do is set clear benchmarks from your first visit. Most ICBC patients see meaningful improvement within the first four to six weeks of consistent treatment. Your plan will include specific milestones so you can see your progress objectively — not just by how you feel, but by what you can do.

Where to Find Us

Altius Health & Performance is located at 1938 152 St, Suite 200, in South Surrey, inside Sandcastle Fitness. We serve patients from White Rock, South Surrey, Ocean Park, Crescent Beach, and the surrounding areas. Parking is free, and we're accessible by transit.

Ready to start your recovery? Book your ICBC rehabilitation assessment online at altiushp.ca or call us at (604) 541-9336. No referral needed, no out-of-pocket cost, and your first appointment can often be booked within the week.